How to Clear Your Browser’s (Quick Fix Guide)

Clearing your browser’s cache and cookies can help fix loading issues, login problems, or unexpected errors when using websites like Paper or GROW.

Here’s how to do it, step by step.

What Are Cache and Cookies?

• Cache stores parts of websites to help them load faster next time.

• Cookies save things like login status and user preferences.

Sometimes, they can cause issues if they’re outdated — clearing them gives your browser a fresh start.

How to Clear Cache and Cookies

For Google Chrome:

1. Open Chrome

2. Click the three dots in the top right corner

3. Go to Settings > Privacy and security

4. Click Delete browsing data

5. Select Cookies and other site data and Cached images and files

6. Choose a time range (e.g. Last 7 days or All time)

7. Click Clear data

For Safari (Mac):

1. Click Safari in the top menu

2. Select Preferences > Privacy

3. Click Manage Website Data

4. Click Remove All

For Firefox:

1. Click the three lines in the top right

2. Go to Settings > Privacy & Security

3. Under Cookies and Site Data, click Clear Data

4. Check both boxes and click Clear

For Microsoft Edge:

1. Click the three dots in the top right

2. Select Settings > Privacy, search, and services

3. Under Clear browsing data, click Choose what to clear

4. Select Cookies and other site data and Cached images and files

5. Click Clear now

 

After Clearing Cache

Once cleared, you may need to:

• Log back into your account

• Reload the page or close and reopen your browser

 

Still Having Trouble?

If the issue continues after clearing your cache and cookies, try restarting your device or reach out to

Paper Support.